Managing Trade Operations
Learning Objectives
By the end of this eCourse you will be able to:
Identify the basic accounting flows and general ledger entries for common trade finance transactions.
Develop a high-level understanding of how a process mapping exercise is conducted.
Identify the techniques used by trade operations management to control risk.
Learn the importance of skills assessments and why they are used by managers to document skill levels and set targets for staff members.
Analyse the importance of operating manuals in defining the roles and responsibilities of staff members in processing trade.
Learn the definition of “defects” and the differences in approaches between Six Sigma and LEAN.
Analyse the areas of regulatory compliance and sanctions and money laundering in international trade.
Explain the responsibilities of the customer service function and how it adds value to a bank’s role.
Course curriculum
In this lesson, you will gain an understanding of the major functions in the trade operations area and the application of production management.
This includes:
- The basic accounting flows and general ledger entries for common transactions.
- The importance of operating manuals in defining the roles and responsibilities of staff members in processing trade.
- The importance of service level agreements in defining the interaction between the service provider and trade operations.
In this lesson, you will learn the historical background of process mapping in manufacturing and the two major process management techniques, Six Sigma and LEAN.
In this lesson, you will learn more about the challenges associated with implementation of revised workflows, the key requirements to ensure success and continued progress and go through examples of organisations that have been successful using either the LEAN or Six Sigma approach.
In this lesson, you will gain an understanding of one of the biggest challenges facing trade operations, controlling risk and fraud.
You will learn the techniques used by trade operations management to control risk within their area of responsibility.
In this lesson, you will learn about the area of human resources in operations management, including
- The importance of skills assessments and why they are the primary gauges used by managers to document skill levels and set targets for individual staff members.
- The training efforts in a hub/spoke environment and the demands of a multi-geographic processing environment.
In this lesson, you will learn about the changes in role of the customer service function in trade operations over recent years.
You will learn how the customer service function provides structuring support, assists customers in complex transactions and adds value to a bank’s role.
In this section, we will take a look at two sample case studies that show how simple solutions can remedy problems often seen in this sector.
This section will test your knowledge on what you have learned so far. Please note, this is not an exam.
FAQs
Answers to your most commonly asked questions.
This course forms part of the curriculum for the Certified Trade Finance Professional (CTFP) but can also be purchased on its own.
If you just complete this course then you will earn a Letter of Completion once you finish (please note there is no exam for this individual course).
However, this course can also be put towards achieving the CTFP qualification. More details can be found here.
If you complete the CTFP then you will earn a Certificate of Achievement, signed by the ICC Secretary General, once you pass the final exam.
All candidates need to be able to read and write in English. For this course, we recommend that you have +5 years working in trade finance or have completed a trade finance qualification such as the ICC Academy’s Global Trade Certificate.
Your purchase includes 12 months to access all the lessons. You can access the lessons as many times as you like within the 12-month access period
This course is accredited by the London Institute of Banking and Finance (LIBF), The Bankers Association for Finance and Trade (BAFT) and the Global Trade Professionals Alliance (GTPA).
Due to the immediate availability of our course content upon registration, ICC Academy has a strict no-refund policy for our courses and certifications. For more details, please refer to our Terms and Conditions.
This online course will take approximately 5-6 hours to complete depending on your level of experience.
Candidates will have 12 months access to the lessons which can be repeated.
- One-year access to the online course and all 8 lessons
- Two case studies and 35 assessment questions – we’ll show you how to apply what you learn to real-world scenarios. Please note this is not an exam.
- A printable glossary containing all the key terms for you to refer to throughout the course
- Dedicated, full-time IT support
- Certificate of completion
Yes, all our courses are taken online. This means they are accessible at any time, from anywhere in the world. Learn when and where you want.
This course has been designed for general practitioners working in banks, corporates, or financial institutions in functions such as relationship management, credit and compliance, but with an interest in trade finance.
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