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Learning support

On this page you’ll find essential information and FAQs about funding and grants, our exams, recertification of our certifications or LIBF ones and how to become an ICC Academy alumni.
Learning support
Recertification

Recertification

Find information on how you can re-certify your trade finance qualifications (GTC and CTFP) from ICC Academy.
Examination

Examination

Learn how we administer and manage our examination processes online. Learn anywhere, at any time.
CDCS and CSDG holders

CDCS and CSDG holders

If you hold a trade finance qualification from The London Institute of Banking & Finance (LIBF), click here to learn how ICC courses can help you recertify them.
FAQ

FAQ

Find answers to frequently asked questions on technical assistance, product, examination, extensions, and payment here.
How to register as an ICC Academy alumni

How to register as an ICC Academy alumni

If you have completed one of our professional certifications you can register as an ICC Academy alumni and easily demonstrate your expertise to employers, clients and colleagues.
Companies that use ICC Academy’s certifications and courses
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Hear from our alumni

Rozanne De Almeida

I have added this qualification to my LinkedIn profile and I am sure that it has helped with the many job offers that have been referred to me.

Head of Trade, Hatton National Bank, Sri Lanka
Sayed Muhammad Abdullahel Quafi

The most significant benefit…has been the strategic elevation of my role within the bank. It has enabled me to move beyond technical execution…into a more consultative and leadership-oriented capacity.

Senior Assistant Vice President, Dutch-Bangla Bank, Bangladesh
Mohammed Ali

After completing the CTFP…I was subsequently selected for an elite role in State Bank of India’s Global Markets Unit thanks to this certification.

Branch Head, State Bank of India, India
Isuri Kelaniyage

Customers have also shown greater confidence in my advice, especially when dealing with complex documentation and payment terms, knowing that I hold an internationally recognised qualification from ICC.

Deputy Manager, NDB Bank, Sri Lanka
A.K.M Arifur Rahaman Chowdhury

Since it’s a prestigious internationally recognised certification, I have been widely congratulated by my employers, colleagues & friends. In Bangladesh, CTFP has been a sought-after certificate for those who work in trade finance field.

Assistant Vice President, United Commercial Bank, Bangladesh

Frequently asked questions

What is the examination process like?

All of our exams are live proctored via the Internet to ensure their integrity. You will need to use the Google Chrome browser and give the proctor access to your webcam. For more information, visit our examination support page.

I have passed my final exam. How do I download the certificate?

For full certification programmes (GTC, CTFP, EIC, NBL, EMA): Download your ICC certificate from the Learning Management System (LMS) dashboard under the Learning Paths section after passing your final exam.

For individual e-courses: After completing all lessons, download your Certificate of Completion from the LMS dashboard under the Completed Courses section. Note that individual e-courses do not have a final exam.

Can I request a refund for my purchase?

Due to the immediate availability of our course content upon registration, ICC Academy has a strict no-refund policy for our courses and certifications. For more details, please refer to our Terms and Conditions.

How many credits do I need to recertify my ICC trade finance qualification?
Do I need to take another exam to complete my recertification?

Yes, you must retake and pass the relevant exam (GTC, CTFP, or CDCE) after earning the required number of credits. The re-certification exam costs US$100 and can be taken only after fulfilling the credit requirements.

What do I need to take the ICC Academy online exam?

To take the ICC Academy online exam, you need the following:

  • A computer running Windows Vista or higher (for PC users) or Mac OS X or higher (for Mac users).
  • A webcam with a minimum resolution of 640×480 pixels (built-in webcams are acceptable).
  • A set of functioning headphones or speakers, and a working microphone (either standalone or built into your webcam or laptop).
  • A reliable high-speed internet connection (preferably wired) with a minimum speed of 768 Kbps/384 Kbps (Download/Upload).
  • Google Chrome browser with a required plugin for the exam.
  • This is a closed-book exam, but handwritten notes can be used.
What happens if my ICC Academy account has expired, and I want to renew for another 12 months?

If your account has expired and you haven’t attempted the exam, you can extend access to the course materials and a one-time exam attempt for:

  • USD $200 for GTC and CTFP.
  • USD $120 for all other certificates.

If you failed the exam and want to extend your access, the cost is:

  • USD $200 + USD $100 (Exam Retake fee) for GTC and CTFP.
    USD $120 + USD $60 (Exam Retake fee) for all other certificates.

Extensions must be purchased within 6 months of account expiry, otherwise, you will need to repurchase the full program.

Will I receive any textbooks with the e-learning courses?

All ICC Academy course materials are provided exclusively online through our Learning Management System (LMS), so no physical textbooks are included. However, within the LMS, you’ll find a wealth of supplementary materials, including glossaries and study guides for courses like the EIC, CTFP, GTC, and Incoterms® 2020 Certificate. These resources can be printed and used for offline study.

Additionally, we offer a selection of supporting eBooks, available for separate purchase, which complement the courses and certificates. This combination of interactive online learning and downloadable eBooks creates a comprehensive educational experience.

You can explore our full range of eBooks here.

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