Raden Muhammad

Raden Muhammad is an IT Support Specialist with experience in managing technical helpdesk operations, user administration, and system testing. At ICC Academy, he serves as the first point of contact for both customers and internal teams, ensuring smooth resolution of technical issues and process efficiency. Raden collaborates with IT vendors for system upgrades, supports learning, exam proctoring, and payment platforms, and proactively monitors registrations and payments to enhance user experience. He also provides data-driven reports for sales and marketing, while assisting leadership with key projects and audits.