Robert Bugg

Robert has been involved with Trade services in a variety of roles for the past 35+ years, both on the Information Technology and Operations fronts. He was involved in early Trade automation efforts at Citibank, and became interested in learning more about the business, joining operations in the eighties. His IT background allowed him to become involved in customer and Purchase Order driven initiatives. He took the opportunity to manage Citibank’s Regional Trade Processing Centre in Penang, Malaysia as processing from Asian countries was being consolidated. He secured ISO9002 certification with them in 1998. He later moved to Wachovia Bank in a similar capacity, managing their offshore Trade processing, which included an “outsourcing” group which handled trade transactions on behalf of other banks, who were starting to encounter declining staff experience levels in their primary processing location. In 2008, he reprised the regional Trade head role for JPMorgan in Singapore and Hong Kong as they strengthened their offshore processing capabilities before retiring to the US after a stint as COO for a leading UK Insurance company in Vietnam.